TRAFFIQX® Marketing

Contact:
Alexander Lenz

Microsoft Teams:
TRAFFIQX® Marketing (external)

Topics:

  • Market Situation / Awareness
  • Discussion/Organization of common campaigns
  • Definition of Statements
  • Presentation of Tools
  • Public Relations
  • Development of new ideas

Members:​

  • Marketing / Product Manager of Provider
  • Sales Responsible of Provider

TRAFFIQX® Consultative Selling

Contact:
Dieter Keller

Microsoft Teams:
TRAFFIQX® Consultative Selling (external)

Topics:

  • Sales activities and tools
  • Sales + Consulting requests
  • Solution definition
  • Education / Coaching
  • Best Practice
  • New feature related sales issues

Members:​

  • Sales from TRAFFIQX® provider
  • Sales consultants from b4

TRAFFIQX® Consulting/Success Management​

Contact:
Benjamin Meininger

Microsoft Teams:
TRAFFIQX® Consulting/Success Management (external)

Topics:

  • Exchange of experience at the New Member Setup process
  • Optimization of the customer onboarding
  • New Feature related issues
  • Optimization of product functions
  • Success factor definition and KPI
  • Dos and Don’ts
  • Definition of solution packages

Members:​

  • Customer Success Manager of TRAFFIQX Providers
  • Senior Customer Success Manager of b4
  • Consulting of b4

TRAFFIQX® Networking Services

Contact:
Hanns-Peter Zerotzki

Microsoft Teams:
TRAFFIQX® Networking Group

Topics:

  • New features for networking
  • Collaboration and processes
  • Cross- & Provider Campaigns
  • Education / Coaching
  • Best Practice for expanding the TRAFFIQX® network
  • Ideas and suggestions

Members:​

  • Existing customer sales / Telesales / Sales
  • Internal sales department
  • Connect/Networking
  • Marketing / Mass distribution

TRAFFIQX® Technical Support

Contact:
Guido Eigendorf

Microsoft Teams:
TRAFFIQX® Technical Support (extern)

Topics:

  • Discuss general improvements 
  • General technical requests & Bug fixing
  • Technical availability
  • Experience exchange and best practice 
  • New feature related support issues 
  • Operation issues 

Members:​

  • 2nd Level Support from TRAFFIQX® provider
  • 2nd and 3rd Level Support from b4

TRAFFIQX® Operations

Contact:
Stephan Urban

Microsoft Teams:
TRAFFIQX® Operations (extern)

Topics:

  • Monitoring Dashboard (PRTG)
  • Tech. Channels e.g. AS2, OFTP2, X400

Members:​

  • Partner IT-Operations (System, Network, DB)
  • 2nd-Level Support

TRAFFIQX® Commercials & Billing

Contact:
Harald Ross

Microsoft Teams:
TRAFFIQX® Commercials & Billing (extern)

Topics​:

  • Commercial & legal topics
    • Sample contract end customers
    • Sample SLA price sheets end customers
  • Billing models for end customers
  • Purchase prices & articles
    • New services
    • Adjustments

Members:​

  • Product Management
  • Sales Management
  • Billing responsibles 

TRAFFIQX® Product Management

Contact:
Uwe Gibis

Microsoft Teams: :
TRAFFIQX® Product Management (extern)

Topics​:

  • Clarification of questions about current New Features/ Changes
  • Presentation of new topics / New Features
  • Explanation of functionsuse casemarket
  • Prerequisites for changes
    • Third-party services necessarythird-party contracts may be necessary
    • Partner contract amendment necessary - e.g. coststerms of use
    • Trainings
  • Outlook for the follow-up Software releases (& notes)
  • Elaboration of effective and transparent Change-Management

Members:​

  • Product Management 
  • 2nd Level Provider Support 
  • 3rd Level Support b4

 

TRAFFIQX® Board

Contact:
Dieter Keller

Microsoft Teams:
TRAFFIQX® Board (extern)

Topics​:

  • TRAFFIQX®network strategy and governance
  • Business development, monitoring and improvement 
  • Market analysis, positioning
  • New Feature prioritization
  • Methodology / Concepts
  • Best Practices / Training concepts

Members:​

  • TRAFFIQX® area managers of the Provider
  • b4 Management board
  • Product management