Contact:
Alexander Lenz

Microsoft Teams:
TRAFFIQX® Marketing (external)

Topics:

• Market Situation / Awareness​
• Discussion/Organization of common campaigns​
• Definition of Statements​
• Presentation of Tools​
• Public Relations​
• Development of new ideas​

​Members:​

• Marketing / Product Manager of Provider​
• Sales Responsible of Provider

Contact:
Dieter Keller

Microsoft Teams:
TRAFFIQX® Consultative Selling (external)

Topics:

• Sales activities and tools​
• Sales + Consulting requests​
• Solution definition​
• Education / Coaching​
• Best Practice​
• New feature related sales issues

​Members:​

• Sales from TRAFFIQX® provider​
• Sales consultants from b4

Contact:
Benjamin Meininger

Microsoft Teams:
TRAFFIQX® Consulting/Success Management (external)

Topics:

• Exchange of experience at the New Member Setup process​
• Optimization of the customer onboarding​
• New Feature related issues​
• Optimization of product functions​
• Success factor definition and KPI​
• Dos and Don’ts​
• Definition of solution packages

​Members:​

• Customer Success Manager of TRAFFIQX Providers​
• Senior Customer Success Manager of b4​
• Consulting of b4​

Contact:
Hanns-Peter Zerotzki

Microsoft Teams:
TRAFFIQX® Networking Group

Topics:

• New features for networking​
• Collaboration and processes​
• Cross- & Provider Campaigns​
• Education / Coaching​
• Best Practice for expanding the TRAFFIQX® network​
• Ideas and suggestions

​Members:​

• Existing customer sales / Telesales / Sales​
• Internal sales department​
• Connect/Networking​
• Marketing / Mass distribution​

​

Contact:
Guido Eigendorf

Microsoft Teams:
TRAFFIQX® Technical Support (extern)

Topics:

• Discuss general improvements ​
• General technical requests & Bug fixing​
• Technical availability​
• Experience exchange and best practice ​
• New feature related support issues ​
• Operation issues ​

​Members:​

• 2nd Level Support from TRAFFIQX® provider​
• 2nd and 3rd Level Support from b4​

​

Contact:
Stephan Urban

Microsoft Teams:
TRAFFIQX® Operations (extern)

Topics:

• Monitoring Dashboard (PRTG)​
• Tech. Channels e.g. AS2, OFTP2, X400​

​Members:​

• Partner IT-Operations (System, Network, DB)​
• 2nd-Level Support

​

Contact:
Harald Ross

Microsoft Teams:
TRAFFIQX® Commercials & Billing (extern)

Topics​:

• Commercial & legal topics​
  • Sample contract end customers​
  • Sample SLA price sheets end customers​
• Billing models for end customers​
• Purchase prices & articles​
  • New services​
  • Adjustments

​Members:​

• Product Management​
• Sales Management​
• Billing responsibles ​

​

Contact:
Uwe Gibis

Microsoft Teams: :
TRAFFIQX® Product Management (extern)

Topics​:

• Clarification of questions about current New Features/ Changes​
• Presentation of new topics / New Features​
• Explanation of functions, use case, market​
• Prerequisites for changes​
  • Third-party services necessary, third-party contracts may be necessary​
  • Partner contract amendment necessary - e.g. costs, terms of use…​
  • Trainings​
• Outlook for the follow-up Software releases (& notes)​
• Elaboration of effective and transparent Change-Management​

​

Members:​

• Product Management ​
• 2nd Level Provider Support ​
• 3rd Level Support b4​

Contact:
Dieter Keller

Microsoft Teams:
TRAFFIQX® Board (extern)

Topics​:

• TRAFFIQX®network strategy and governance​
• Business development, monitoring and improvement ​
• Market analysis, positioning​
• New Feature prioritization​
• Methodology / Concepts​
• Best Practices / Training concepts​

Members:​

• TRAFFIQX® area managers of the Provider​
• b4 Management board​
• Product management​